salon etiquette

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To avoid disappointment, it is advisable to book your appointments 2 weeks in advance. For those clients restricted to evening or weekend appointments we would recommend 6-8 weeks in advance to ensure your preferred time is available.

In order to respect the time of both our clients and our team members, we ask that you arrive on time for your appointment. If you are running late, it is appreciated if you let us know so we can endeavour to accommodate. Where your treatment needs to be shortened due to the late arrival, please note that the full cost of the booked treatment will be incurred.

It is appreciated if you could advise us 48 hours prior to your booking should you need to amend your treatment. We cannot always ensure that we can lengthen your appointment time, however your notification of shortening may allow us to fit in another client who is on our waitlist. You are more than welcome to shorten your treatment on the day however, please note, that we have booked this time exclusively for you and, therefore, you will still be subject to the total cost of the treatment that you originally booked. 

Please note, once you have booked an appointment with us it means that we have reserved that time exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a cancellation fee of 50% of the treatment cost.

Cancelling within 3 hours or failing to attend your appointment will incur a 100% cancellation fee.  

Whilst restrictions have eased, we take the health and safety of our team and our clients seriously. It is appreciated if you adhere to the following guidelines for your appointment:

x Sanitise your hands upon entry

x Reschedule your appointment if you are feeling unwell (please see cancellation guidelines)

x Keep up to date with your State Government guidelines in relation to COVID-19  

x Wear your mask if you feel more comfortable doing so

x Touchless transactions available.